Nick Gandiello (Playwright) is a playwright, screenwriter, and teaching artist based in New York. Save with season tickets! 3-Play packages start at $87 Two Ways to Save!Ĭome as a group and save - it only takes 10 people! Gaye Taylor Upchurch ( Bethany and The Last Match) returns to the Globe to helm this world premiere look at love, family, and hope. Struggling to recover from a painful event in their past, they must find a way to hold everything together as they welcome to dinner the one man who might help them heal-or reopen their wounds. The boisterous Garcia family has always tackled their days with warmth, humor, and tough love. The Old Globe and University of San Diego Shiley Graduate Theatre Programĭeveloped in The Old Globe’s 2016 New Voices Festival, The Blameless is a compassionate and moving look at the power of familial bonds in the most extraordinary of circumstances.On-call engineer intervention (release rollback, rerouting of traffic, etc.User-visible downtime or degradation beyond a certain threshold.Therefore, you should clearly define criteria on what exactly makes an undesirable event significant, so that you will not be throwing stones at every barking dog.Ĭommon triggers for a postmortem, defined in the aforementioned book, are as follows:
The well-known Pareto principle is valid here. Similarly, there is no need to conduct a postmortem after every minor incident in a company. Also, the mistakes in a drawn game, when you couldn’t manage to convert your winning advantage, are usually more significant than the mistakes in a won game. “Postmortems are expected after any significant undesirable event.”įrom my own experience as an International Chess Master, I know that strong chess players don’t analyze all the games at the same depth. Therefore, not only it is a matter of interest to conduct a postmortem, it is even more crucial to know when to do it. “A postmortem is a written record of an incident, its impact, the actions taken to mitigate or resolve it, the root cause(s), and the follow-up actions to prevent the incident from recurring.”Īs the goal standing behind the concept of postmortem is clear now, let’s jump on to understand what actually blameless postmortem culture is and how Google approaches the postmortem culture to reap the best out of it. We can also document our mistakes, define important conclusions, and make it available for others to learn from.įor this, we need a well-defined process based on best practices.Ī great book, published by Google and freely available for online reading, Site Reliability Engineering: How Google Runs Production Systems defines postmortem as follows: What is under our control, however, is that we can fix the problems on time and re-establish the status quo. If left unchecked, these errors can multiply, triply, and lead to catastrophic outcomes. Even the highest concentration can produce irrational errors.
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